Terms of service

Article 1 - Definitions

In these general terms and conditions, the following definitions apply:

Withdrawal period: the period within which the consumer can exercise their right of withdrawal;

Consumer: the natural person who does not act in the exercise of a profession and who concludes a distance selling agreement with the entrepreneur;

Day: calendar day;

Ongoing agreement: a distance selling agreement concerning a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the consumer's option to cancel the distance selling agreement within the withdrawal period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers by distance selling;

Agreement ondistance selling: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, one or more means of distance communication are used exclusively;

Means of distance communication: means that can be used to conclude an agreement without the consumer and the entrepreneur being physically present in the same place at the same time.

General terms and conditions: the current general terms and conditions of the entrepreneur.

Article 2 - Identity of the Entrepreneur

Email address: support@nuvenci.dk
Phone number: +31850605095
Company name: Nuvenci
Chamber of Commerce number: 72141425
VAT number: NL002345521B09
Address: De Nieuwe Erven 3, 5431 NV Cuijk, Holland

Article 3 - Applicability

These general terms and conditions apply to any offer from the entrepreneur and to any distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible before the distance agreement is concluded, it will be indicated that the general terms and conditions are available for inspection at the entrepreneur's premises, and that they will be sent free of charge to the consumer as soon as possible upon request.

If the distance selling agreement is concluded electronically, regardless of the preceding paragraph, and before the distance selling agreement is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be stored by the consumer in a simple manner on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance selling agreement is concluded where the general terms and conditions can be inspected electronically, and that they will be sent electronically or otherwise free of charge at the consumer's request.

In the event that specific product or service terms apply in addition to these general terms and conditions, the second and third paragraphs shall apply accordingly, and in the case of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favorable to him.

If one or more provisions in these general terms and conditions are at any time wholly or partially invalid or annulled, the contract and these terms shall otherwise remain in effect, and the respective provision shall be immediately replaced by mutual agreement with a provision that approximates the purpose of the original as closely as possible.

Situations not regulated in these general terms and conditions shall be assessed "in the spirit" of these general terms and conditions.

Uncertainties about the interpretation or content of one or more provisions in our terms and conditions shall be interpreted "in the spirit" of these general terms and conditions.

Article 4 - The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur has the right to change and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a correct assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious errors or obvious mistakes in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot be a reason for compensation or termination of the agreement.

Images of products are a true representation of the offered products. The operator cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are associated with acceptance of the offer. This particularly concerns:

The price, excluding customs clearance costs and import VAT. These additional costs are at the customer's expense and risk. The postal and/or courier service uses the special arrangement for postal and courier services in connection with import. This arrangement applies if the goods are imported to the destination country in the EU, which is the case here. The postal and/or courier service charges the VAT (whether together with the collected customs fees or not) from the recipient of the goods;

Possible shipping costs;

The manner in which the contract will be established, and what actions are required to do so;

Whether the right of withdrawal applies or not;

The method of payment, delivery, and performance of the agreement;

The period for acceptance of the offer or the period within which the entrepreneur guarantees the price;

The amount of the rate for remote communication, if the costs of using the remote communication technique are calculated on a basis other than the usual basic rate for the communication means used;

Whether the agreement is archived after its conclusion, and if so, in what manner it can be consulted by the consumer;

The manner in which the consumer, before concluding the agreement, can check the data they have provided in connection with the agreement and, if desired, correct them;

Any other languages in which the agreement may be concluded;

The codes of conduct to which the trader is subject, and the manner in which the consumer can consult these codes of conduct electronically, and

Minimum duration of the distance sales contract in the case of a duration transaction.

Optional: available sizes, colors, material types.

Article 5 - The Agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the time the consumer accepts the offer and fulfills the terms and conditions set therein.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur must take appropriate technical and organizational measures to protect the electronic transmission of data and must ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will comply with appropriate security measures.

The entrepreneur may - within legal limits - inform themselves about whether the consumer can meet their payment obligations, as well as all facts and factors important for a responsible conclusion of the distance contract. If the entrepreneur, based on this investigation, has good reasons not to enter into the agreement, they have the right to reject an order or application with justification or to attach special conditions to the implementation.

With the product or service, the trader sends the following information to the consumer, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:

The visiting address of the entrepreneur's establishment where the consumer can go with complaints;
The conditions for and the manner in which the consumer can exercise the right of withdrawal, or, if applicable, clear information about being exempt from the right of withdrawal;
Information about warranties and existing after-sales service;
the information covered by Article 4, paragraph 3, of these terms and conditions, unless the trader has already provided the consumer with this information before the fulfillment of the contract;
the requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration. In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.

Each contract is concluded under suspensive conditions of sufficient availability of the relevant products.

Article 6 - Right of withdrawal

When purchasing products, the consumer has the option to cancel the contract without giving reasons within a period of 14 days. This reflection period begins the day after the product is received by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

During the cooling-off period, the consumer must handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he returns the product to the entrepreneur with all delivered accessories and - if reasonably possible - in the original condition and packaging in accordance with the reasonable and clear instructions given by the entrepreneur.

If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur within 14 days after receiving the product. The consumer must notify this by means of a written message / e-mail. After the consumer has expressed his wish to use his right of withdrawal, he must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, e.g. by means of a receipt for dispatch.

If the consumer has not expressed a desire to exercise the right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods mentioned in paragraphs 2 and 3, the purchase is a fact.

Article 7 - Costs in case of withdrawal

If the consumer exercises his right of withdrawal, the costs of returning the products shall be borne by him.

If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the entrepreneur, or that conclusive proof of full return can be provided.

Article 8 - Exclusion of the right of withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the trader has clearly indicated this in the offer or at least in good time before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

that is manufactured by the entrepreneur according to the consumer's specifications;
which are clearly personal in nature;
which cannot be returned due to their nature;
which are destroyed or deteriorate quickly;
if the price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
for individual newspapers and magazines;
for audio and video recordings and computer software where the consumer has broken the seal;
for hygiene products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services

concerning accommodation, transport, restaurant, or leisure services to be provided on a specific date or during a specific period;
if delivery has begun with the consumer's express consent before the withdrawal period expires;
concerning betting and lotteries.

Article 9 - The Price

During the validity period specified in the offer, the prices of the offered products and/or services may not be increased, except for price changes due to changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are linked to fluctuations in the financial market, and over which the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that all mentioned prices are target prices will be stated in the offer.

Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of legal provisions or regulations.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has set them, and:

they are the result of legal provisions or regulations; or
the consumer has the right to terminate the agreement on the day the price increase takes effect.

According to § 5, paragraph 1, of the 1968 turnover tax law, delivery takes place in the country where the transport begins. In this case, delivery takes place outside the EU. Therefore, the postal or courier service will charge import VAT or customs duties from the customer. Therefore, no VAT will be charged by the entrepreneur.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 - Conformity and Warranty

The trader guarantees that the products and/or services comply with the contract, the specifications in the offer, the reasonable requirements for reliability and/or usability, and the existing legal provisions and/or government regulations at the date of contract conclusion. If agreed, the trader also guarantees that the product is suitable for purposes other than normal use.

A warranty given by the trader, manufacturer, or importer does not affect the legal rights and claims that the consumer can enforce against the trader based on the agreement.

Any defective or incorrectly delivered products must be reported in writing to the entrepreneur within 14 days after delivery. Products must be returned in their original packaging and in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the final suitability of the products for each individual use by the consumer or for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer themselves has repaired and/or modified the delivered products or has had them repaired and/or modified by third parties;

The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the instructions from the entrepreneur and/or on the packaging;

The defect is wholly or partly the result of regulations that the government has established or will establish regarding the nature or quality of the materials used.

Article 11 - Delivery and Implementation

The entrepreneur will exercise the greatest possible care in receiving and executing product orders.

The place of delivery is the address that the consumer has made known to the company.

Subject to the provisions of Article 4 of these general terms and conditions, the company will execute accepted orders with appropriate speed, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be informed no later than 30 days after the order was placed. In such cases, the consumer has the right to cancel the agreement without costs and the right to any damages.

In the event of termination in accordance with the preceding paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.

If delivery of an ordered product proves impossible, the entrepreneur will make an effort to deliver a replacement item. At the latest upon delivery, it will be clearly and understandably indicated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the time of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless otherwise expressly agreed.

Article 12 - Contracts: duration, termination, and extension

Termination

The consumer may terminate an indefinite agreement entered into for the regular supply of products (including electricity) or services at any time, subject to the applicable termination rules and a maximum notice period of one month.

The consumer may terminate a fixed-term agreement entered into for the regular supply of products (including electricity) or services at any time upon expiration of the fixed term in accordance with the applicable termination rules and a notice period not exceeding one month.

The consumer may terminate the agreements mentioned in the preceding paragraphs:

be terminable at any time and not be limited to termination at a specific time or within a specific period;

at least terminate them in the same way as they were entered into by them;

always terminate with the same notice period that the entrepreneur has set for themselves.

Extension

A fixed-term contract entered into for the regular supply of products (including electricity) or services cannot be tacitly extended or renewed for a fixed period.

Notwithstanding the preceding paragraph, a fixed-term contract entered into for the regular supply of daily or weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months if the consumer can terminate this renewed contract at the end of the renewal period with a notice period of no more than one month.

A fixed-term agreement entered into for the regular supply of goods or services can only be tacitly extended indefinitely if the consumer can terminate it at any time with a notice period not exceeding one month, and with a notice period not exceeding three months if the agreement includes regular, but less than once a month, delivery of daily newspapers, news publications, and weekly magazines.

A time-limited agreement for the regular delivery of daily or weekly newspapers and magazines as an introduction (trial or introductory subscription) is not tacitly extended and automatically ends at the expiration of the trial or introductory period.

Duration

If an agreement lasts more than one year, the consumer may terminate the agreement at any time after one year with up to one month's notice, unless reasonableness and fairness oppose termination before the end of the agreed period.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 business days after the start of the reflection period as referred to in Article 6, paragraph 1. In the case of an agreement for the delivery of a service, this period starts after the consumer has received confirmation of the agreement.

The consumer is obliged to immediately report inaccuracies in payment information provided or mentioned to the entrepreneur.

In case of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs that have been communicated in advance to the consumer.

Article 14 - Complaint Procedure

Complaints about the execution of the agreement must be submitted to the entrepreneur within 7 days, fully and clearly described, after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a predictably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute resolution procedure.

A complaint does not suspend the entrepreneur's obligations unless the entrepreneur states otherwise in writing.

If a complaint is found justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

Article 15 - Two-year warranty (required under Danish law)

14 days return policy

You have the right to return any unused product within 14 days of receipt. The item must be in its original condition and packaging. Customers are responsible for the cost of return shipping.

According to the law, all products come with a two-year warranty against defects.

This warranty only applies to defects that were already present when you received the product.
It does not cover damage that occurred later as a result of use, accidents, or normal wear and tear.
If a defect is reported within the first 12 months, it is assumed to have been present at delivery, unless we can prove otherwise.
After 12 months, the customer must be able to prove that the defect was present at delivery.

If your claim is valid, you may be entitled to repair, replacement, price reduction, or refund depending on the situation.

Proof of condition upon delivery

To confirm that your product was not defective at the time of delivery, we require customers to record a video when opening and testing their order for the first time.

The video must clearly show the package being opened and the product being tested to ensure it functions properly.
This video serves as confirmation of the product's condition upon delivery and is required for any warranty claim.

What the warranty does not cover

The warranty does not cover:

Damage after delivery (drops, accidents, misuse, poor care).
Normal wear and tear.
Items that have been altered or repaired by others.

How to file a claim

If you believe your product is defective, please contact us as soon as possible and include:

Your order number
A description of the problem
The original unboxing and test video
Photos or videos showing the defect

We review your claim quickly and inform you of the next steps.

Article 16 - Disputes

For agreements between the entrepreneur and the consumer to which these general terms apply, only Dutch law applies, even if the consumer resides abroad.

Company Information

Customer service hours:
Monday to Friday: 09:00–17:00

We strive to respond within one business day.