Cut-off time: 17:00 (GMT+01:00) CET - Central European Time (Copenhagen)
Order processing time: 1-3 business days (Mon-Fri)
Delivery time: 6-10 business days (Mon-Fri)
Total shipping time from order to delivery: 7-13 business days
Order processing
All orders are processed within 1 to 3 business days after receiving your order. Orders placed after 17:00 GMT+01:00 will be processed the next business day.
Delivery times
Within the United Kingdom, United States and Australia:
- Courier: Royal Mail, USPS, UPS, FedEx and Australia Post.
- Shipping time: Deliveries typically take 6 to 10 business days after dispatch.
Shipping options
We offer standard free shipping through the United Kingdom, United States and Australia. There are no additional shipping options.
Track your order
Once your order has been shipped, you will receive an email with a shipping confirmation and a tracking number, if applicable. You can use this number to track the status of your shipment here.
Address changes
If there is an error in the delivery address, you have up to 24 hours after placing your order, or until the cut-off date if it has not yet passed, to make corrections. Please contact our customer service team immediately.
Missing or lost packages
If a package does not arrive or is lost, please contact our customer service immediately via the contact form or email. We will cooperate with the carrier to investigate the issue and find a solution.
Privacy policy
Your privacy is very important to us. We treat all personal information collected during the ordering and shipping process with the utmost confidentiality. For more information, please visit our privacy policy.
Returns and refunds
For returns, please refer to our return policy, which contains all details regarding returns and refunds.
Customer service
If you have any questions or issues with your order, please contact our customer service at support@nuvenci.dk or visit our contact page.
Company information
Email address: support@nuvenci.dk
Phone number: +31850605095
Company name: Nuvenci
Chamber of Commerce number: 72141425
VAT number: NL002345521B09
Address: De Nieuwe Erven 3, 5431 NV Cuijk, Netherlands
Customer service opening hours:
Monday to Friday: 09:00–17:00
We strive to respond within one business day.
